Delivery and return conditions

Delivery and return conditions

The transport of your package

Packages are usually shipped between 48h and 3 days after receipt of your payment for Metropolitan France for small parcels (less than 30 kg and / or L + l + h less than 150cm) and D + 3 to D + 8 for Other countries, the shipping method selected is the DHL Express with tracking against signature.

For packages over 30kg depending on the destination, the most suitable carrier will be retained. For Metropolitan France in 72 working hours, for Corsica in 96 working hours, for DOMTOM on D + 5 to D + 10 worked, and for other countries from D + 3 to D + 5 worked. Whatever the method of shipping we will provide you as soon as possible a link that will allow you to track online delivery of your package.

For webstore items Shipping costs include packaging, handling and shipping costs. They can contain a fixed part and a variable part according to the price or the weight of your order. We advise you to group your purchases in one order. We can not group two separate orders and you will have to pay shipping costs for each one. Special care is given to the package containing fragile products. For any parcel with particular dimensions or for a particular destination, will be subject to a quotation previously accepted by the customer.

Packages are oversized and protected.

The items will be shipped to the delivery address that the buyer has indicated during the order process which can only be in the agreed geographical area, as specified in the general conditions of sale. When shipping an order, a delivery note will be available in the package, summarizing the items actually present in it.

Without prejudice to the time available to the buyer under its right of withdrawal, it is up to the buyer to check shipments on arrival and to make any reservations and claims that would appear justified, or to refuse the package, if the one it may have been opened or bearing obvious signs of deterioration due to its transport. These claims must be made on the bill of lading at the time of delivery and by registered letter with acknowledgment of receipt within 3 working days of delivery, a copy will be sent to Marine Distribution & Consulting, 44 Quai du Bosc, 34200 Sete (France)

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